Terms & Conditions


The present policies govern the use of the website, so the terms and conditions stated in this document constitute an express and implied acceptance by the user of the same, which oblige and condition. For the above, we invite you to carefully read these policies, and if you have any questions, please contact us at the following address: [email protected]


By using the website www.lancopaints.com, you accept the obligations, terms and conditions stipulated in this document, for that reason you should read it in full. These policies will be reviewed and modified from time to time in Lanco’s sole discretion, and will govern your use of the website without  prior need to notify of such. As a consequence, it is necessary to periodically review the updated policies and if you have any inquiries, please contact us at the following address: [email protected]


The policies contained in this document apply to your content, as well as the links and materials associated or related to it.


Lanco is the company responsible for the operation of the website. As such, you agree that Lanco is exempt from any liability regarding the accuracy or quality of the information displayed, as well as any damage or loss, direct or indirect, that may be suffered by your equipment, or any equipment used to access the website, or your person as a reason for using the website.

Lanco does not represent or approve any advice, opinion or statement disseminated through the website by third parties, for that, the decisions made by users based on them are the sole responsibility of the users.

Likewise, Lanco is not responsible for the links that can be made from the website to other websites, and in no way does it constitute a sponsorship or relation with such websites or the entities that operate them.

In summary, all users exempt any and all reponsability to Lanco, its parent company, subsidiaries, franchisees, affiliates, successors, shareholders, directors, officers, executives, employees, agents, representatives, present and future assignees, and / or all or any affiliated entities, for any damages caused by the use of the website.


As a user of the website you agree that you will not use the information for other purposes than strictly personal, excluding any commercial or informational purpose not previously authorized, nor use the information of the website to promote business or services of the competition or foreign to Lanco. Likewise, you will refrain from modifying the information contained in the website, or to use it as an element for abusive practices or unfair competition. No information and / or image of the website may be used and / or copied by a user without the express and written consent of Lanco.

In particular, you will avoid collecting, copying or disseminating third-party information, including that of your e-mail, when you do not have an express written authorization to do so; avoid creating a false identity or a false e-mail address, or other information that is not truthful, or perform acts aimed at deceiving the identity of the user or the origin of their messages; use the website in any way contrary to morality or ethics, including the transmission through the site of illegal, offensive or indecent materials; prevent the good use of the site to third parties; attempt to access the site or associated sites, or confidential materials, improperly using passwords or other means not allowed, as well as interfere with or disrupt normal use of the site; attempt or perform acts to infect the site or its network with viruses or other programs that affect the normal operation of the same; in general, to carry out any act that is contrary to the moral, the current and applicable legal provisions, and / or public order.

In the event that the user makes improper use of the website, or incurs in any of the prohibited behaviors, or violates the policies described herein or any other applicable norm, the user agrees to pay the compensation that is sufficient to indemnify the damage caused to Lanco and / or to third persons, plus any forthcoming sum amount under the applicable legislation.


Lanco will respect the privacy of the users of its site, by avoiding to share their email with third parties, as well as any personal information that is provided by the user, and by eluding from sending commercial messages of Lanco when the user does not expressly accept it. All users deliberately disclaim all liability of Lanco, its parent company, subsidiaries, franchisees, affiliates, successors, shareholders, directors, officers, executives, employees, agents, representatives, present and future assignees, and / or all or any entities affiliates, for any personal information of the user that is obtained by a third person without the consent or approval of Lanco.


All texts, images, schematics, photographs, videos, music, computer programs, data and any other materials to which you have access on the website, or related materials, are the exclusive property of Lanco, according to the intellectual property laws, and may not be used or imitated under any circumstances, nor under any exception.

In the event that, as a user, you supply information or other material to the website, it is consented that it is under your strict responsibility, for which you assume any conflict regarding rights of third parties, especially intellectual property, releasing Lanco in full of any responsibility on the matter.

All trademarks, notices and trade names appearing on this website are the property of Lanco. In the cases in which the use of trademarks not own by Lanco is made, such use will be indicated, without the implication that the inclusion of such marks presumes a sponsorship or a support to them.


Lanco is not responsible for the repercussions that the access to the website may have on the decisions that the user adopts based on it, nor is it responsible for damages that any equipment may suffer as a consequence of entering the website or the links of the same. Likewise, Lanco is not responsible for the continuous operation of the website, nor for interruptions that may occur in the system.


Everything related to the website and its use by the user, will be subject to the competence and jurisdiction of the Court of Puerto Rico, Court of First Instance, Judicial Center of San Juan, Superior Chamber. These terms and conditions present shall be construed and enforced in accordance with the laws of the Commonwealth of Puerto Rico. Any dispute relating to the use of the website, including any claims against Lanco, its parent company, subsidiaries, franchises, affiliates, successors, shareholders, directors, officers, executives, employees, agents, representatives, present and future assignees, and / or all or any of the affiliated entities shall be presented to the Court of Puerto Rico, Court of First Instance, Judicial Center of San Juan, Superior Chamber and shall be governed by the laws of the Commonwealth of Puerto Rico.


The information or personal data that you provide us with purpose of the relationship you have with Lanco, will be protected and treated in accordance with the principles of privacy and in accordance with the terms established in this documented Terms and Conditions:

I – Purposes. Taking into account your nature as Client / Distributor; Candidate / Employee and the processing of their personal data will be done for the following purposes:

Customers / Distributors:

  1. Necessary for the legal relationship with Lanco:
  • Compliance with contracted obligations;
  • Register it in the internal systems that allow the organization and monitoring of the obligations contracted with our clients / concessionaires;
  • Perform socioeconomic research to give you some credit;
  • Perform billing and collection;
  • Follow up on orders and deliveries;
  • Respond to complaints and claims;
  • Update data’s veracity;
  • Provide information on events, loyalty programs, products and training related to assets acquired and linked to the legal relationship;
  • Give commercial references to third parties related to the contractual relationship;
  • Conduct satisfaction surveys and evaluate the quality of our service, and
  • For the defense of Lanco’s rights, including judicial, criminal or administrative proceedings.

Therefore, in order to achieve the above purposes, personal identification, contact, labor, financial and patrimonial data will be processed, such as: date of birth; first name; personal telephone, office and fax; country; address; proof of address; company represented; official identification data; signature; sex; civil status; occupation, job and / or studies; credit terms requested; requested amounts; credit granted; debts; income and bank account number.

  1. Purposes that did not originate nor are necessary for the legal relationship.
  • Invite you to events related to the goods and products of the Lanco network, such as the Annual Distributors Convention and / or the “Painter’s Day”, among others;
  • Inform you about promotions, discounts, services, publications, products and news of the Lanco network;
  • Conduct internal studies for the development, marketing, advertising and commercial prospecting of new products and services in order to offer each of our client-distributors the solutions specific to their needs. Therefore, and in order to achieve the previously exposed purpose, it will only be dealt with the personal identification and contact information indicated in the above mentioned “a”, such as name, personal and office telephone, country, address, date of birth, sex, marital status, occupation or job and studies. It is declared that in order to fulfill the purposes indicated in subsection b, the personal financial and patrimonial data of the clients / distributors will not be used.

Your personal data will be processed in order to give you technical support and take control in internal systems and obtain information regarding your browsing habits. Therefore, in order to achieve the above purposes, the following personal data will be processed: name, IP address, following links and websites you visit

II – Options to limit the use or disclosure of your personal data


In order to improve our users’ experience on any of our websites, cookies and / or web beacons may be used.

Cookies are text files that are downloaded automatically and stored on the hard disk of the user’s computer when browsing a web page to remember some information about this user, including their preferences for viewing the pages on that server, name and password. Web beacons are images embedded in a web page or e-mail, which can be used to monitor a visitor’s behavior, such as storing information about the user’s IP address, duration of interaction time page and the type of browser used, among others.

III – Means to revoke consent for the processing of personal data

For those purposes that are not necessary for the fulfillment of the legal relationship between you and Lanco, at any time you can revoke the consent you have given us for the processing of your personal data, so that we stop making use of them. To do this, you must submit your request in writing to the following email: [email protected], or by contacting us at 787-736-4221, between 8:00 am and 4:00 pm, Monday through Friday.

We further note that you have the right to: (i) access your personal data in our possession and know the details of the processing thereof, (ii) rectify them in case they are inaccurate or incomplete, (iii) cancel them when relevant and appropriate, and (iv) oppose the treatment of the same for specific purposes.

IV – Transfers of your personal data

Lanco will not sell or provide your personal data to any third party. Lanco may only transfer your personal data inside and outside the country to the network of affiliated companies that make up the “Lanco Group” and will be treated for compliance and maintenance of the legal relationship between you and Lanco, as well as for purposes related to the services, publications, products and news that make up the Lanco network. The plants that make up “Grupo Lanco” are governed by the same policy of respect and protection towards and for our clients, so we guarantee the same level of protection and commitment in the treatment of your personal data.

Likewise, Lanco may disclose personal information you provide to us to comply with applicable law or upon request of the competent authority.